Christine, Holford Ward Manager, Somerset Partnership NHS Trust had this to say:

I would like to take this opportunity to say thank you and for Nurseline continuing commitment to providing Holford Ward with both qualified and unqualified staff.

As a provider, you listened to the needs and challenges of the unit. We discussed the necessity to provide regular staff to ensure continuity of care and a safe working environment for not just outpatients but for staff as well. You are aware that working within a PICU setting can be very challenging. You have maintained regular communication with email, phone and face to face visits. I have always been impressed by the training and commitment your Healthcare Assistants show.

To this end when you sent out requests for nominations for awards I was pleased to ask my team for nominations and comments , I was also very pleased that one of the gentlemen that comes to Holford on a regular basis had won Healthcare Assistant of the Year. You have always reassured me that feedback is important and will be acted upon and I am happy to provide this. You have always reported any outcomes.

I continue to have two qualified RMN on block booking since May 2015, and we have embraced them as part of the team. I always know that when I request agency staff provided by Nurseline I will receive a committed, compassionate and safe member of staff.

Thank you again.

Christine